If 2021 could be summed up in a word, it would be "languishing". While the term was originally coined by sociologist Corey Keyes, it was organisational psychologist Adam Grant who turned it into a buzzword in his viral New York Times article.
Now, in his very informative and funny chat with No Filter podcast host Mia Freedman, Grant gives us three new buzzwords: giver, taker, and matcher.
Listen to the No Filter podcast. Post continues below.
So, just what are givers, takers, and matchers?
According to Grant, these are fundamental styles of social interaction that we find in every culture around the world.
"A giver is someone who is constantly asking, what can I do for you? A taker is the opposite, it's all about what can you do for me? And a matcher is the instinct that most people have when they don't want to be too selfish or too generous," Grant explains. "Let's say you meet a new colleague, for example, you'd say, well, I'll do something for you if you do something for me."
There are different values that underlie these three styles of interaction. "Givers are guided usually by generosity and compassion, takers by personal ambition and matchers by a sense of fairness and reciprocity," he says.
Who is most successful in the workplace?
When he studied the data, Grant assumed that takers would get the best results in the workplace because, as Mia Freedman put it, they're "grabbing all the precious resources". But that's not what he found at all.
"This was very good news, I thought, because takers are very good fakers when they deal with powerful people. Because they think, 'That's how I get ahead. I'm going to impress someone who has influencer status with my generosity but then they realise at some point it's a lot of work to pretend to care about everybody.' They let their guard down with their peers and subordinates who then get to see their true colours," Grant says.
In most workplaces, the default style is matching.
"That means every time a taker takes advantage of someone, there is a matcher waiting in the wings to spread negative reputational information and protect everyone else and say, 'Don't trust this guy. He's a selfish bastard.' And that makes it difficult for takers to continually get away with exploiting people. And over time, their reputations and relationships get damaged. In some cases, they rise quickly but they also fall very quickly."
Grant found that the most successful people in the workplace were actually givers. But, they were over-represented on both extremes because givers were also the ones who failed the most.
"I thought this was an interesting paradox: That being kind to others could sink your career or it could enhance it," he says. "I think it boils down to strategy. What failed givers tended to do was they helped all the people all the time, with all the requests. They either got burned by takers or they burned out because they were doing everyone else's job and never prioritising their own needs and interests."